Shipping Policy

Ribbons Trading is taking extensive precautions to ensure your safety and the safety of our employees. Our response team has enforced stringent measures at every step of your order and delivery process, through enhanced hygiene protocols that put you first. As all our orders are housed with us and dispatched directly from Dubai, every order is cleaned upon arrival until it reaches you, while all products are handled only with protective gloves. For delivery, all our vans are fully cleaned inside and out in an intensive daily process that ensures the utmost hygiene. Drivers are equipped with disinfectants and face masks, and wear protective gloves when handling any order. We promise to always uphold your confidence in us as we do everything in our power to support you and our community.

Delivery Policy

Thank you for shopping with us. This Delivery Policy outlines how we process, ship, and deliver your orders.

1. Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays).
Orders placed after business hours will be processed the next working day.
You will receive a confirmation email once your order has been successfully placed.

2. Shipping Methods & Timeframes

We offer the following delivery options:

Standard Delivery: 2–3 business days
Express Delivery: 1–2 business days
Same-Day Delivery (if available): Orders must be placed before the specified cutoff time

Delivery times may vary depending on your location and external factors.

Store Pick-up: If you select store pickup, we’ll prepare your order after it’s received and update you within 1–2 hours once it’s ready.

3. Shipping Fees

Shipping fees are calculated at checkout based on your location and selected delivery method.
We currently do not offer free delivery on any orders.

4. UAE Delivery Areas

We deliver to all areas across the UAE. Please note that if your location falls within a remote area, additional delivery charges may apply.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS.
You can use this tracking number to monitor the status of your delivery.

6. Delays & Issues

While we strive to deliver within the estimated timeframe, delays may occur due to:
- Weather conditions
- High order volumes
- Courier service disruptions
We are not liable for delays caused by third-party courier services, but we will assist in resolving any issues.

7. Failed Deliveries

If delivery is unsuccessful due to incorrect address details or absence of the recipient, additional charges may apply for re-delivery.
Please ensure your shipping information is accurate and complete.

Return & Exchange Policy

Please notify us immediately about any product defects or incomplete shipments.

Conditions of Return, Product must not be used (other than for trial), altered, washed, soiled or damaged in any way. Return is acceptable only within 5 days from date of delivery. Original tags and packaging should be intact. For items that come in branded packaging, the box should be undamaged.

All product returns must be:
Unaltered in the original product packaging (for example: on original strand)
Accompanied by a copy of the original invoice
With their original Ribbons Trading label and packaging
Subject to restocking fee
Return shipping costs will not be covered by Ribbons.ae. Items purchased under Special Offers or Discounted Products are not eligible for return or exchange. Additionally, feathers and fabric items are non-returnable and non-exchangeable.

Defective Products

We accept returns on website purchases within 10 days after delivery. All defective products can be returned for refund or replacement, we also will be responsible for the return shipping cost and The customer is liable to confirm with Ribbons Trading service team for a advisable shipping method.

Exchanges

Product exchanges can be accepted on Ribbons.ae or in Store The same product exchange will be priced at the same discount as the original order, and all other items will be priced as a new order. Order over-payments will be refunded to you, No Exchange on discounted or offer product.

INTERNATIONAL SHIPPING, Customs & Import Duties

Ribbons.ae ships internationally, but delivery times may be longer than usual.
Most orders are delivered within 4 to 12 working days. While Ribbons.ae shall make reasonable endeavor’s in ensuring that purchased Product(s) is delivered to its users in a timely manner, however there might be delays due to extraneous factors like'

1. Unsuitable weather conditions.

2. Political disruptions, strikes, employee-lockouts, etc.

3. Acts of god such as floods, earthquakes, etc.

4. Other unforeseen circumstances.

In such events of delay, Ribbons.ae shall make reasonable attempt at intimating the end user by informing them on their end user’s registered email ID. Further, Ribbons.ae shall be under no obligation to compensate the end user for any kind of delay, mental agony or any tortuous claim that may otherwise arise because of a delay in the shipment and delivery.
If Customs at destination requires paperwork for clearance, receiver has to provide.
Shipment may subject to customs duty and taxes, payable by receiver.

Additional Information

If you have any further question, please feel free to Contact Us at info@ribbons.ae.