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Shipping Policy

In light of COVID-19, Ribbons Trading is taking extensive precautions to ensure your safety and the safety of our employees. Our response team has enforced stringent measures at every step of your order and delivery process, through enhanced hygiene protocols that put you first. As all our orders are housed with us and dispatched directly from Dubai, every order is cleaned upon arrival until it reaches you, while all products are handled only with protective gloves. For delivery, all our vans are fully cleaned inside and out in an intensive daily process that ensures the utmost hygiene. Drivers are equipped with disinfectants and face masks, and wear protective gloves when handling any order. We promise to always uphold your confidence in us as we do everything in our power to support you and our community.

  • We promise our patrons one of the best experiences of online shopping that is hassle free and reliable. We take care of all parameters that ensure your delivery reaches you in a sound state.

  • The tentative delivery period varies from 2-3 days. However, the actual delivery time may vary due to unexpected circumstances.

  • Orders are not shipped or delivered on weekends or holidays, 

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days, please allow additional days in transit for delivery

  • If there will be significant delay in shipment of your order, we will contact you via email or telephone.

Return & Exchange Policy

Please notify us immediately about any product defects or incomplete shipments. 

Conditions of Return, Product must not be used (other than for trial), altered, washed, soiled or damaged in any way. Return is acceptable only within 5 days from date of delivery. Original tags and packaging should be intact. For items that come in branded packaging, the box should be undamaged.

  • All product returns must be:

  • Unaltered in the original product packaging (for example: on original strand)

  • Accompanied by a copy of the original invoice

  • With their original Ribbons Trading label and packaging

  • Subject to restocking fee

  • Returns shipping cost will not be covered by Ribbons.ae 'Special Offer's and Discounted Product are not covered under the return policy.​

Defective Products

 

We accept returns on website purchases within 10 days after delivery. All defective products can be returned for refund or replacement, we also will be responsible for the return shipping cost and The customer is liable to confirm with Ribbons Trading service team for a advisable shipping method.

Exchanges

Product exchanges can be accepted on Ribbons.ae or in Store The same product exchange will be priced at the same discount as the original order, and all other items will be priced as a new order. Order over-payments will be refunded to you, No Exchange on discounted or offer product.

INTERNATIONAL SHIPPING, Customs & Import Duties 

  • Ribbons.ae ships internationally, but delivery times may be longer than usual.

  • Most orders are delivered within 4 to 12 working days. While Ribbons.ae shall make reasonable endeavor’s in ensuring that purchased Product(s) is delivered to its users in a timely manner, however there might be delays due to extraneous factors like'

     1. ​Unsuitable weather conditions.

     2. Political disruptions, strikes, employee-lockouts, etc.

     3. Acts of god such as floods, earthquakes, etc.

     4. Other unforeseen circumstances.

  • In such events of delay, Ribbons.ae shall make reasonable attempt at intimating the end user by informing them on their end user’s registered email ID. Further, Ribbons.ae shall be under no obligation to compensate the end user for any kind of delay, mental agony or any tortuous claim that may otherwise arise because of a delay in the shipment and delivery.

  • If Customs at destination requires paperwork for clearance, receiver has to provide.

  • Shipment may subject to customs duty and taxes, payable by receiver.

Additional Information

If you have any further question, please feel free to Contact Us at info@ribbons.ae.

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